REFUND POLICY

Effective Date: 05-05-2026

This Refund Policy (“Policy”) outlines the terms under which refunds, returns, and exchanges are handled on Sundrah (“Website,” “Platform,” “we,” “our,” or “us”), operated by Sundrah Technologies Ltd. By using our platform, you agree to this Policy.

1. Overview

Sundrah is an online marketplace that connects buyers and sellers of general merchandise. As such, refund and return decisions may involve both Sundrah and independent sellers. While we strive to ensure fair outcomes, specific return conditions may vary depending on the seller’s policy.

2. Eligibility for Refunds

You may be eligible for a refund or return under the following conditions:

• The item received is defective, damaged, or faulty
• The item is significantly different from the product description
• The wrong item was delivered
• The item is missing parts or accessories

To qualify, you must notify us or the seller within 3–7 days of receiving the item, depending on the seller’s stated return window.

3. Non-Refundable Items

The following items may not be eligible for refunds or returns unless defective:

• Perishable goods
• Personal care or hygiene products
• Customized or made-to-order items
• Digital products or downloadable content
• Items marked as “non-returnable” by the seller

4. Return Process

To initiate a return or refund request:

1. Contact us at contact@sundrah.com with your order details
2. Provide evidence (such as photos or videos) where applicable
3. Follow the instructions provided for returning the item

Returned items must:

• Be in their original condition and packaging
• Include all accessories, manuals, and receipts
• Not show signs of misuse or damage caused by the buyer

5. Refund Approval and Processing

Once a return is received and inspected:

• Approved refunds will be processed within 5–10 business days
• Refunds will be issued through the original payment method where possible
• In some cases, store credit or replacement may be offered instead of a refund

We reserve the right to reject refund requests that do not meet the stated conditions.

6. Shipping Costs

• If the return is due to seller error (wrong item, defective product), the seller or Sundrah may cover return shipping costs
• If the return is due to buyer preference (e.g., change of mind), the buyer may be responsible for shipping fees

Shipping fees are generally non-refundable unless otherwise stated.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• Check your bank or payment provider
• Contact your payment provider for processing updates
• If the issue persists, contact us at contact@sundrah.com

8. Exchanges

Exchanges are only available for defective or damaged items and depend on seller availability. If an exchange is not possible, a refund may be issued.

9. Dispute Resolution

Sundrah Technologies Ltd. may assist in resolving disputes between buyers and sellers. However, final decisions will be made based on available evidence and platform policies.

10. Abuse of Policy

We reserve the right to refuse refunds or returns if we detect abuse of this Policy, including repeated or fraudulent claims.

11. Changes to This Policy

We may update this Refund Policy from time to time. Changes will take effect immediately upon posting on the Website.

12. Contact Information

If you have questions regarding this Refund Policy, please contact us:

Sundrah Technologies Ltd.
13, Olarenwaju Street, Akesan Bus-stop, Lasu Igando Road
Lagos, Nigeria
Email: contact@sundrah.com

By using Sundrah, you acknowledge that you have read, understood, and agreed to this Refund Policy.