PRIVACY POLICY

Effective Date: 05-05-2026

Sundrah ("Website," "Platform," "we," "our," or "us") is owned and operated by Sundrah Technologies Ltd. We are committed to protecting the privacy, confidentiality, and security of our users' personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use our website, products, services, and marketplace.

By accessing or using Sundrah, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

1. COMPANY INFORMATION

Business Name: Sundrah Technologies Ltd.

Website Name: Sundrah

Address: 13, Olarenwaju Street, Akesan Bus-stop, Lasu Igando Road, Lagos, Nigeria

Email: contact@sundrah.com

2. INFORMATION WE COLLECT

We may collect the following categories of information:

A. Personal Information

When you create an account, place an order, sell products, contact us, or otherwise use our services, we may collect:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Date of birth (where required)
• Username and password
• Business information (for merchants and vendors)
• Government-issued identification where legally required

B. Payment Information

When making purchases or receiving payments through our platform, we may collect:

• Payment method details
• Transaction records
• Billing information

For security reasons, payment card information may be processed and stored by trusted third-party payment processors rather than directly by Sundrah.

C. Technical Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Internet service provider
• Referring website
• Pages visited
• Time spent on pages
• Clickstream data

D. Location Information

With your permission, we may collect approximate or precise location information to improve service delivery, shipping estimates, and local marketplace functionality.

E. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to improve website functionality, analyze usage, remember preferences, and provide relevant advertising.

3. HOW WE USE YOUR INFORMATION

We may use your information to:

• Create and manage user accounts
• Process orders and transactions
• Facilitate payments and refunds
• Provide customer support
• Deliver purchased products and services
• Verify user identities
• Improve website functionality and performance
• Personalize user experiences
• Detect fraud and security threats
• Enforce our Terms and Policies
• Send transactional notifications
• Respond to inquiries and complaints
• Conduct analytics and research
• Comply with legal obligations

4. MARKETING COMMUNICATIONS

We may send promotional communications regarding products, services, offers, and updates.

You may opt out of marketing emails at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us at contact@sundrah.com

Please note that transactional and account-related communications may still be sent even if you opt out of marketing communications.

5. INFORMATION SHARING AND DISCLOSURE

We do not sell personal information to third parties.

However, we may share information with:

A. Service Providers

Third-party providers that assist with:

• Payment processing
• Website hosting
• Cloud storage
• Customer support
• Marketing services
• Security services
• Analytics services
• Shipping and logistics

B. Sellers and Buyers

To facilitate transactions, we may share necessary information between buyers and sellers, including:

• Name
• Delivery address
• Contact information
• Transaction details

C. Legal Authorities

We may disclose information where required to:

• Comply with legal obligations
• Respond to court orders
• Enforce our legal rights
• Protect users and the public
• Prevent fraud or illegal activity

D. Business Transfers

In the event of a merger, acquisition, restructuring, financing, or sale of assets, user information may be transferred as part of the business transaction.

6. DATA RETENTION

We retain personal information only for as long as necessary to:

• Provide our services
• Complete transactions
• Resolve disputes
• Enforce agreements
• Comply with legal requirements

When information is no longer needed, it will be securely deleted, anonymized, or destroyed.

7. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect personal information against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

Despite our efforts, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. YOUR PRIVACY RIGHTS

Subject to applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal data
• Restrict certain processing activities
• Object to specific uses of data
• Withdraw consent where applicable
• Request data portability

Requests may be submitted by contacting contact@sundrah.com.

9. CHILDREN'S PRIVACY

Sundrah is not intended for children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that a child has provided personal information without parental consent where required, we will take reasonable steps to remove such information.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, or policies of third parties. Users are encouraged to review the privacy policies of any external websites they visit.

11. INTERNATIONAL DATA TRANSFERS

Your information may be stored, processed, and transferred to countries outside Nigeria where our service providers operate.

By using Sundrah, you consent to such transfers, subject to applicable legal safeguards.

12. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Maintain user sessions
• Remember preferences
• Improve website performance
• Measure advertising effectiveness
• Analyze traffic patterns

Users may manage cookie preferences through their browser settings. Disabling cookies may affect website functionality.

For more information, please review our Cookie Policy.

13. FRAUD PREVENTION AND SECURITY MONITORING

To protect our users and platform, we may:

• Monitor transactions
• Verify account information
• Detect suspicious activities
• Prevent unauthorized access
• Investigate policy violations

Accounts involved in fraudulent or suspicious activity may be suspended or terminated.

14. USER RESPONSIBILITIES

Users are responsible for:

• Maintaining account confidentiality
• Using strong passwords
• Providing accurate information
• Updating account information when necessary
• Protecting their devices from unauthorized access

15. CHANGES TO THIS PRIVACY POLICY

Sundrah Technologies Ltd. reserves the right to update, modify, or revise this Privacy Policy at any time.

Changes will become effective immediately upon publication on the Website unless otherwise stated. Continued use of the platform constitutes acceptance of the updated Privacy Policy.

16. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Lagos State, Nigeria.

17. CONTACT US

If you have questions, concerns, complaints, or requests relating to this Privacy Policy, please contact:

Sundrah Technologies Ltd.

13, Olarenwaju Street, Akesan Bus-stop, Lasu Igando Road

Lagos, Nigeria

Email: contact@sundrah.com